This has resulted in a greater emphasis on e-commerce, online customer service, and personalized experiences that can be delivered virtually.
With more people working from home and avoiding physical stores, businesses had to quickly adapt to new digital ways of engaging customers. One major transformation in the CX post-COVID is the shift toward digital channels. In the post-pandemic world, it's crucial for businesses to understand the new customer journey and grab opportunities for delivering exceptional customer experiences(CX) The COVID-19 pandemic has brought about unprecedented changes to the customer journey, transforming how consumers interact with businesses.
